Returns & Refunds policy

At ZERO KIRYUN Official Store, we take great care to ensure every fan around the world receives high-quality, official merchandise inspired by ZERO KIRYUN.
If you’re not completely satisfied with your purchase, please review our return and refund policy below.

1. 📦 Eligibility for Returns

We accept returns only for physical merchandise purchased directly from our official website.
To be eligible for a return:

• You must contact us within 14 days of receiving your order.

• The item must be unused, unwashed, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not qualify for a refund.

2. 🚫 Non-returnable Items

The following items cannot be returned or refunded:

• Opened or used merchandise (such as apparel that has been worn).

• Items damaged by misuse or neglect.

• Gift cards, digital downloads, or limited-edition collectibles.

• Clearance or final sale items.

3. 🔁 Return Process

To request a return:

1. Contact us at [your support email] within 14 days of receiving your package.

2. Provide your order number, photos of the item, and a short explanation of the issue.

3. Once approved, you will receive return instructions and the return address.

You are responsible for the return shipping costs, unless the item arrived damaged, defective, or incorrect.

4. 💳 Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days to your original payment method.

• Original shipping fees are non-refundable, except in cases of our error (e.g., wrong or damaged item).

5. 🧭 Exchanges

We currently do not offer direct exchanges.
If you want a different size or product, please return the original item for a refund and place a new order.

6. 🌍 International Orders

Our store ships to America, Europe, Asia, and Oceania.
International customers are responsible for:

• Return shipping costs

• Customs duties or taxes (non-refundable once the item has been shipped)

7. ⚙️ Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with:

• Photos of the damage or defect

• Your order number
  We’ll replace or refund the item at no cost to you.

8. 📩 Contact Us

For questions about returns or refunds, contact our support team at:
📧 zerokiryunofficialshop@outlook.com
🌐 zerokiryunofficialshop.com

Last updated: November 2025
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